We found Nicole to be very friendly and informative. She took the time to understand our personal needs and requests and answer all our questions. She made us feel like an important customer and that a great trip and experience was very important to her. She is organized and prompt with communications and responses. She comes across as having a real passion and enjoyment for her work.
Linda
Kalamazoo, Michigan
Excellent service. Patient and willing to answer any and ALL questions. We will go back to her!!!!
Swimmer
Allendale, MI
Pam is clearly an expert in the travel industry. While I had some ideas about areas I would like to travel to, Pam was able to offer guidance and suggestions about factors including safety, comfort, and practicality. I traveled with my husband and teenage children and we all found the vacation to be excellent, which means that the destination (Riviera Maya) had aspects that appealed to all of us. I have never gone through a travel agent before, but now I will probably not attempt to travel without Pam's assistance in the future. She even called me the day before we left to wish us well on our trip!
Books on the Beach
Kalamazoo, MI